![]() ![]() That’s why we see the value in offering this as a service, because we have certified people to do that. With the iPhone, you have to take apart a lot of it to get to what you’re trying to do. “You have to apply a lot of heat with a heat gun to try to loosen the adhesive. “If you fix an iPad screen, you have to do quite a bit to get the screen off,” said Wendt. Some of these repairs can be challenging it’s not always an easy fix. That’s what makes this device repair such a natural transition.” We’ve always done repairs on building custom battery packs for people and repairing battery packs for people. We do offer a lot of other services, as a part of our repair services. We want to have device repair as another service that we offer. “Device repair is what’s considered our third major part, along with batteries and bulbs. “We already replace batteries in the devices so it was really a natural transition to do this, too,” said Wendt. Incorporating these new services has been a natural extension of one service that’s been done at these stores for some time – battery replacement. In addition to screen repair, other device repair services offered include speaker replacement, port repair, camera replacement and button replacement. To do this, said Wendt, “we removed the entire old assembly and put a new assembly in. Prices for screen repair range from $99 to $130. Screen repair is offered for Apple products, including the iPhone, iPod and iPad, and for the Samsung Galaxy S3. What’s really blown me away is how many people have iPhones and how many have them that are broken.” It’s been a very, very positive reaction from our customers. “I have people come back and say it’s like a brand new device. “Response from customers has been really fantastic,” said Wendt. “It takes about 60 to 90 minutes, on average,” said Wendt.Īt the West Allis location, device repair went live about two months ago, and Wendt said the early returns have been positive. The technicians work in the Batteries Plus Bulbs store locations and fix damaged phones on site. “A certified person doesn’t get to work on a live consumer repair until they complete the 40 hours and pass a test.” “All of our technicians go through a 40-hour certification training,” said Wendt. There are 10 stores located in southeastern Wisconsin and all of them offer device repair.ĭevice repair technicians at these stores go through a training process to become certified to provide the service. It’s a real value for our customers.”īatteries Plus Bulbs’ rollout of its device repair is starting in the Milwaukee area, and at other corporate locations in Tennessee and Virginia, said Wendt. ![]() “For a small percentage of that cost, we can get them the repair they need. Wendt, manager at the company’s store at 10724 W Greenfield Ave. “If you break your iPhone screen and look at buying a brand new one, if you’re still in your contract, you’re looking at $300, $400, $500 for a new phone,” said R.J. The company has recently introduced “device repair” as an in-store service. One company that is looking to address these issues is Hartland-based Batteries Plus Bulbs. ![]()
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